Return Policy

At Eric Associates, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied, our Return Policy provides clear guidance to make the return process as smooth as possible.

Eligibility for Returns

• Items must be returned within 3 days of the purchase date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Personalized or customized items
• Final sale or clearance items

Return Process

1. Initiate a Return: Contact our customer service team via ericassociates79@gmail.com to start the return process. Provide your order number and details about the item you wish to return.
2. Receive a Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions for shipping your item back to us.
3. Ship the Item: Securely package your item, include the RAN, and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).

Refunds

• Refunds will be processed within 7-10 business days of receiving the returned item.
• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.
• Shipping charges (if any) are non-refundable.

Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.

International Returns

For orders placed outside [home country], customers are responsible for all return shipping fees, customs duties, and taxes.

Contact Us

If you have any questions or concerns about our Return Policy, please reach out to our customer service team: